The health of our staff, that of our customers and partners is paramount. That is why we follow the guidelines from the Dutch government and the EU closely. It goes without saying that this also applies to the countries in which we operate. We see that the rules and measures are constantly changing. That is therefore the only reservation regarding the following. We cannot see exactly what is coming our way because the situation can change at any time. What we do know: our team is there for you and we will always look at the possibilities in any situation.
How is the accessibility of Lagersmit guaranteed?
Can Lagersmit continue to supply seals and spare parts?
Yes, for the time being, certainly. Lagersmit increased its strategic stock when the COVID-19 crisis started, creating a good buffer. In practice, we see that deliveries sometimes incur small delays due to measures in the different areas to which products are shipped. If we anticipate these kinds of problems, we will do everything we can to proactively communicate this to our customers. To date, this has hardly ever been necessary.
Can Lagersmit continue to provide service worldwide?
In some places we can and in some places that is uncertain. We look at what is possible for each situation and then provide quick feedback. We will maintain more frequent contact than usual during planned and ongoing service projects, so that we can respond to changes in a timely manner. Planning service can sometimes take a little more effort, but with the necessary creativity and cooperation, even in difficult cases, much is still possible!
I want to meet with someone from Lagersmit, is that possible?
Sure! We are pleased to see that the use of digital media in our markets has taken flight in recent weeks. We can be reached via telephone, Skype for Business and Microsoft Teams.
Do you have any questions regarding an order, spare parts, service or accessibility? Fill out the form below and get in contact with our organisation.
Jan-Dirk van de Geer
Dustin van Horik
Manager Service & HR